Overview: <br /> Codator BV is a leading company in online divorce services, founded in 2015 with the mission to make legal services highly accessible and customer-centric. Our Servicedesk is the heart of our organization where we engage with clients during critical life moments. We aim to provide expert advice and seamless service through a team of enthusiastic advisors who balance empathy with commercial insight.<br /> <br /> Responsibilities:<br /> <br /> - Serve as the first point of contact for potential clients via phone, email, or chat.<br /> - Conduct conversion-focused tasks such as legal advisory calls and follow-up on invoices.<br /> - Utilize Zendesk to meticulously build client profiles for streamlined workflow management.<br /> - Collaborate closely with legal experts for smooth client handovers post-service agreement.<br /> - Contribute ideas for optimizing the customer journey and internal processes.<br /> <br /> <br /> Requirements:<br /> <br /> - - Strong communication skills with an empathetic approach.<br /> - - Experience in sales or customer service roles is preferred.<br /> - - Ability to work independently in a self-steering team environment.<br /> - - Proficiency in using CRM software like Zendesk.<br /> <br /> <br /> Familiarity With Legal Services Or Procedures Related To Family Law Is A Plus.:<br /> <br /> <br /> <br /> :<br /> <br /> <br /> <br /> Benefits:<br /> <br /> - Competitive salary package.<br /> - Ongoing training and development opportunities.<br /> - A collaborative and supportive work environment.<br /> <br /> <br /> Voice Question: <br /> What motivates you in customer service?